Assuming that this is probably software related, this is another example of a problem that could have been resolved easily had Norton GoBack (part of Norton Systemworks and possibly still a stand-alone product) been installed on the system.
GoBack is a roll-back program that loads and can be accessed even before Windows, and can restore the system to a point in time before the problem occured. It is a stronger product than Windows System Restore, and can also be accessed from within Windows. Just be sure to give it time to copy the contents of your hard drive(s) after defragmenting (which wipes out Goback's restore point data).
Best of luck in the meantime.
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